We are supporting our client, a fast-growing company within the Web3/Crypto space, in identifying a talented Head of Security and Fraud to join their leadership team. This is a fully remote position, reporting directly to the Head of Operations, and will take full ownership of all payments, fraud, risk, and security-related functions across the business.

Responsibilities:

• Lead chargeback prevention, management, and dispute resolution
• Develop and implement strategies to detect and mitigate fraud across both crypto and fiat channels
• Define and maintain account and bonus abuse prevention policies
• Provide training and conduct regular 1-to-1 sessions with team members, ensuring awareness of emerging fraud trends and best practices
• Act as the main point of contact for all payments, fraud, and risk-related matters
• Oversee and review user activity to identify and reduce high-risk behaviours
• Deploy and optimise fraud, KYC, liveness, and other verification tools to protect the business
• Set and refine fraud rules, triggers, and workflows
• Produce reports on SLAs, KPIs, payment performance, and fraud trends for senior leadership
• Collaborate with third-party providers and support the integration of new payment methods and fraud solutions
• Create and maintain internal procedures for withdrawals, verification, deposit issues, and bonus abuse
• Provide guidance on payment approval, routing, and decline rate optimisation

REQUIREMENTS

• 5+ years of experience in a senior Payments, Fraud, or Risk role within the online gaming industry
• Strong leadership experience in building and managing teams
• Proven expertise in chargeback resolution and prevention
• Excellent communication skills in English
• Deep understanding of crypto payment systems and crypto-related fraud mitigation
• Hands-on experience using analytics tools to identify fraud patterns, payment trends, and operational risks