Our client, a leading payment solutions provider, is seeking a PSP Onboarding Manager to oversee the full merchant onboarding cycle — ensuring a seamless, compliant, and efficient transition from sales handover to live payment processing.

This is a key role that connects Sales, Compliance, Risk, Legal, and Operations to ensure all merchants meet regulatory standards and are positioned for long-term success.

Key Responsibilities

• Lead and optimize the end-to-end merchant onboarding process, from documentation collection to account activation.
• Collaborate cross-functionally with Sales, Compliance, Risk, Legal, and Technical teams to ensure efficient onboarding workflows.
• Review and validate KYC/KYB and due diligence documentation, escalating risk or compliance issues where necessary.
• Coordinate internal approvals and sign-offs for new merchant accounts.
• Oversee merchant configuration, MID setup, and payment gateway integrations, ensuring accuracy and timely completion.
• Track and report key onboarding metrics (average completion time, drop-offs, satisfaction scores).
• Maintain an outstanding merchant experience through proactive communication and support.
• Identify and implement process improvements and automation in collaboration with the product and tech teams.
• Support the expansion into new jurisdictions and product lines, aligning processes with local regulations.
• Ensure full compliance with AML/CFT and PCI DSS requirements.
• Train and mentor junior onboarding specialists or analysts.

Key Requirements

• 1–2 years of experience in merchant onboarding, client operations, or compliance within a PSP, Acquirer, or FinTech environment.
• Strong understanding of payment flows, acquirer relationships, and transaction monitoring.
• Excellent coordination and multitasking abilities across cross-functional teams.
• High attention to detail and strong documentation skills.
• Effective communication and client-facing abilities.
• Familiarity with CRM or onboarding tools (e.g., Salesforce or proprietary PSP systems).
• Analytical and process-driven mindset with a focus on continuous improvement.

Nice to Have

• Experience in industries such as iGaming, Crypto, or Forex.
• Understanding of European, UK, or UAE regulatory environments.
• Exposure to API integrations or payment gateway setups.

Success Metrics

• Reduction in average onboarding time.
• High merchant satisfaction post-onboarding.
• Zero compliance or regulatory breaches.
• Improved coordination across departments.