Our client is an innovative online casino startup, fully licensed and expanding rapidly across diverse European markets. They've built a dynamic, fast-growing team dedicated to providing exceptional gaming experiences while prioritising safety and responsible play.

About the Role
We are looking for a German and French speaking Account Manager to join the remote team. In this role, you will manage relationships with German and French speaking players, ensuring a personalised and engaging experience. Your focus will be on conversion, retention, and reactivation of users through proactive and friendly phone contact.

Key Responsibilities:

• Conduct outbound phone calls with players to build long-term relationships.
• Convert new registrations into active customers.
• Reactivate inactive accounts and encourage lapsed players to return.
• Implement tailored retention strategies to enhance player loyalty.
• Monitor player activity and identify opportunities for engagement.
• Prepare regular reports on performance and KPIs.
• Collaborate with the marketing and operations teams on campaigns and promotions.
• Contribute ideas and strategies to help the company achieve growth targets.

• Strategies to help the company achieve growth targets.

Requirements:

• Native or proficient spoken German and French are essential.
• Good spoken and written English for effective internal communication.
• Previous experience in account management, sales, or customer service, with a preference for iGaming.
• Strong communication, persuasion, and relationship-building skills.
• Target-driven and highly motivated by achieving results.
• Well organised and able to work effectively independently.
• Flexible, adaptable, and comfortable thriving in a fast-paced environment.

Benefits 

• Fully Remote Opportunity giving you ultimate flexibility.(working European hours)
• Competitive Salary: Earn between €1,000 – €2,000 gross per month, based on your experience.
• Growth Potential: Join a young, ambitious company and seize the chance to significantly grow your career.
• Dynamic & Supportive Team: Thrive in an environment where collaboration and support are key.
• Reduced Working Hours: Enjoy a better work-life balance with shorter workdays.