Our client is one of the fastest growing iGaming companies in Malta which has entrusted us with recruiting a Payment Support Agent for their team.
Reporting to the Payments Support Lead, you will be responsible for assisting customers with payment-related inquiries, issues, and transactions. You will ensure that payment processes are smooth, accurate, and in compliance with the organization's policies and procedures.

Responsibilities:

• Handling and resolving payments-related customer queries via escalations;
• Processing customer withdrawals;
• Analysing and verifying KYC & AML documentation in accordance with internal policies and procedures;
• Monitoring and escalating any suspicious and/or fraudulent activity identified through daily risk checks;
• Reviewing customer activity and reporting to team leaders, as required;
• Processing high SLA brands;
• Ensuring the confidentiality of all customer data.

Requirements:

• A minimum 6-months of experience in a similar role;
  
• Expert MS Office or Google Suite knowledge;
• Good knowledge of AML & KYC directives;
• Knowledge of sports books, poker, and casino will be considered an asset;
• Willingness to work a 24/7 rotating shift roster.

SKILLS

• Excellent command of English, both written and spoken;
• Exceptional attention to detail;
  
• Able to meet tight deadlines with a focus on quality, results, and timely delivery;
  
• Be self-motivated and able to work both independently, with minimal supervision, as well as within a dynamic team environment.