Salary: €26,500 annual gross + performance-based bonus (post-probation)
Benefits: Private insurance, wellness bonuses, and additional perks
Working Schedule: Rotating shift work (taxi service provided for night shifts)

We are currently recruiting a Native Portuguese-speaking Customer Service Specialist on behalf of a company offering services to the iGaming industry. This is a fantastic opportunity to join a dynamic and fast-paced environment where customer satisfaction is a top priority.

Key Responsibilities:

• Handle incoming customer queries via phone, email, and chat in a professional and timely manner
• Deliver accurate information about products and services
• Troubleshoot and resolve customer issues efficiently
• Document all customer interactions thoroughly in the internal system
• Follow up to ensure high levels of customer satisfaction

This role is fully onsite and operates on a rotating shift basis, with transportation provided for night shifts. Ideal candidates will have excellent communication skills, a customer-first mindset, and the ability to thrive in a team-oriented environment.