Our client is an innovative platform where they provide state-of-the-art tools to streamline their client screening and Anti-Money Laundering (AML) compliance processes. 

They are looking for an Account Manager with experience in a similar industry who is eager for a new challenge in a dynamic start-up environment. This role will involve managing B2B client relationships, ensuring seamless onboarding and ongoing support while working closely with internal teams to enhance our platform.

Responsibilities:

• Act as the primary point of contact for B2B clients, ensuring smooth onboarding and ongoing satisfaction.
• Develop and document account management processes, laying the foundation for scalable growth.
• Establish and track key performance metrics to measure client success and platform adoption.
• Identify upselling and cross-selling opportunities to maximize client engagement and revenue.
• Stay updated on industry trends, payment technologies, and best practices, providing valuable insights to both clients and internal stakeholders.

Requirements:

• Proven experience in account management, customer success, or a client-facing role within a SaaS or fintech environment.
• Strong understanding of the financial technology landscape.
• Excellent problem-solving skills, with the ability to manage technical and data-related challenges.
• Outstanding communication and interpersonal skills to build strong client relationships.
• Ability to thrive in a fast-paced start-up environment and establish scalable processes from scratch.