Our client, an established international company with offices across multiple jurisdictions, is looking to hire a Back Office Operational Officer for their office in Sliema, Malta. This is an excellent opportunity for a detail-oriented and responsible professional to join a dynamic team and play a key role in the smooth execution of payment operations and customer transaction processing.

Key Responsibilities:

• Manage and resolve issues related to missing or failed customer transactions.
• Process customer withdrawals efficiently and in a timely manner.
• Liaise daily with internal technical teams to ensure effective handling of escalations and optimal service delivery.
• Collaborate with Payment Service Providers (PSPs) to address and resolve payment-related queries.
• Monitor and reconcile PSP balances; request top-ups as needed.
• Process, debit, and credit customer funds in line with internal procedures.
• Identify and investigate any suspicious or potentially fraudulent activity, including anomalies in transaction behaviour or document authenticity.
• Escalate any suspected cases of Money Laundering to the AML team in line with regulatory and internal policies.
• Perform regular customer account monitoring to detect and mitigate fraud risks.
• Conduct KYC checks on customers, including the collection and verification of identification and documentation in compliance with legal and regulatory requirements.
• Analyze and process data to support back office operations and maintain accuracy across systems.
• Perform any additional tasks or responsibilities as agreed from time to time.

Requirements:

• Prior experience in a similar back office, payments, fraud, or compliance-related role is preferred.
• Strong attention to detail and a high level of accuracy.
• Ability to work well under pressure and handle sensitive data confidentially.
• Familiarity with KYC, AML, and fraud prevention processes.
• Excellent communication and coordination skills.
• Comfortable working in a fast-paced, international environment.