Our client is a next-generation betting and gaming operator built on technological innovation, agility, and a strong commitment to responsible gaming. As a fast-growing startup operating in the Swedish market, they focus on delivering safe, compliant, and high-quality gaming experiences while maintaining efficient and scalable operations.

You will join a lean and experienced team where individual contribution has a direct impact and operational excellence is a core priority.

Role Overview

The Customer Operations Specialist plays a key role in ensuring a safe, compliant, and high-quality customer experience. The position is primarily focused on customer risk assessments, fraud and transaction reviews, and direct customer interactions (for now, via email only).

This role is well suited to someone with hands-on experience in iGaming operations who is comfortable making judgment-based decisions, handling sensitive customer cases, and driven by their own professional development.

Key Responsibilities

Handle customer contacts, ensuring professional, compliant, and timely responses

Perform customer risk assessments, including KYC, AML and responsible gambling reviews

Review and investigate potentially fraudulent activity, payment issues, and account irregularities

Maintain accurate case documentation and audit-ready records

Contribute to continuous improvement of customer operations processes and workflows

Support the configuration and ongoing optimization of customer support and self-help tools where relevant

Requirements

• Fluent Swedish (written and spoken)

• Experience within iGaming or online casino operations, preferably in customer support, payments, fraud, or risk-related roles

• Good understanding of Swedish gambling regulations and frameworks (e.g. Spelinspektionen, Spelpaus, AML/RG obligations)

• Strong analytical and decision-making skills, particularly in risk and fraud scenarios

• Customer-focused mindset with the ability to handle sensitive or challenging interactions professionally

• Structured, detail-oriented, and comfortable working in a fast-moving environment

Eager to learn and take ownership in a growing organization

Weekend work must be expected

What They Offer

Flexible working arrangements and a collaborative, agile work culture

The opportunity to work closely with an experienced and reliable team

A role with real responsibility and influence in a growing business

A strong support system that will provide continuous mentorship as you grow and develop

Competitive salary and clear opportunities for professional growth