We are looking for a Senior Account Manager with experience in payments ideally within the gambling industry. This role will involve managing B2B client relationships, ensuring seamless onboarding and ongoing support while working closely with internal teams to enhance our platform. 

Responsibilities:

• Act as the primary point of contact for B2B clients, ensuring smooth onboarding and ongoing satisfaction.
• Gather client feedback and work closely with the product and development teams to implement improvements.
• Collaborate with Payment Service Providers (PSPs) to verify and maintain accurate marketplace information.
• Troubleshoot and escalate technical, operational, and data-related issues to ensure timely resolution.
• Develop and document account management processes, laying the foundation for scalable growth.
• Establish and track key performance metrics to measure client success and platform adoption.
• Identify upselling and cross-selling opportunities to maximize client engagement and revenue.
• Stay updated on industry trends, payment technologies, and best practices, providing valuable insights to both clients and internal stakeholders.

Qualifications & Experience:

• Proven experience in account management, customer success, or a client-facing role within a SaaS or fintech environment.
• Strong understanding of payment processing, PSPs, and the financial technology landscape.
• Excellent problem-solving skills, with the ability to manage technical and data-related challenges.
• Outstanding communication and interpersonal skills to build strong client relationships.
• Ability to thrive in a fast-paced environment and establish scalable processes from scratch.
• Highly organized, proactive, and self-motivated with a results-driven mindset.
• Experience working with cross-functional teams, including product development and operations.
• Familiarity with CRM tools and data analysis is a plus.