Head of Customer Service (Bucharest)
Our client is a rapidly growing and well-funded startup which will be making a significant impact in the iGaming Romanian market. With a strong vision and innovative approach, they are looking for a Head of Customer Support to lead and scale their customer service operations. As the Head of Customer Support, you will play a crucial role in developing and executing customer service strategies, ensuring a seamless experience for clients, and leading a high-performing team. You will be responsible for optimising support processes, enhancing customer satisfaction, and implementing best practices to drive excellence in service delivery.
Responsibilities:
- Develop and implement a customer support strategy aligned with business objectives.
- Lead, mentor, and scale the customer support team to ensure top-tier service.
- Monitor and analyze customer feedback, support metrics, and performance indicators.
- Optimize workflows and implement automation tools to improve efficiency.
- Collaborate with internal teams (Product, Marketing, and Sales) to enhance the customer experience.
- Ensure compliance with industry standards and best practices in customer support.
- Handle escalations and resolve complex customer issues with a proactive approach.
Requirements:
- Experience: 3+ years in customer support, with at least 2 years in a leadership role.
- Industry Background: Experience in a startup or fast-growing company is highly preferred.
- Languages: Fluency in English & Romanian is mandatory.
- Leadership Skills: Ability to build, mentor, and lead high-performing teams.
- Problem-Solving: Strong analytical and decision-making skills.
- Customer-Centric Mindset: Passion for delivering an exceptional customer experience.
- Tech-Savvy: Familiarity with CRM tools, automation, and customer service technologies.
What’s in It for You?
- Opportunity to be part of a fast-growing and well-funded startup.
- Competitive salary and benefits package.
- A dynamic and innovative work environment in Bucharest.
- Career growth and leadership development opportunities.
If you are a customer support leader looking for your next challenge, we'd love to hear from you! Apply today or reach out for more information.
- Department
- Customer Service
- Locations
- Bucharest

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Head of Customer Service (Bucharest)
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