You must have the right to legally reside and work in Malta without the need for a permit (EU/EEA/CH citizens)

Our client is a well established company offering services to the iGaming (Online Gambling) industry which is looking for Turkish-speaking candidates who are in possession of EU citizenship to join their Customer Service team. You'd join a family-like team operating in an informal atmosphere, where teamwork and collaboration are a fundamental part of the way in which they operate. You'd handle customers via online chats and emails and sometimes over the phone.

Responsibilities:

• Customer support via email, online chat and telephone.
• Monitoring online forums, publishing relevant information, and engaging with customers.
  
• Proactive customer engagement with aim to retain and reactivate customers.
  
• Ensure customer queries are handled in a timely and correct manner.
  
• Collect and record customer feedback and information, and share with appropriate departments and team members.
  
• Assist in the creation, testing and activation of various CRM promotional programs.
  

Requirements:

• You must have the right to legally reside and work in Malta without the need for a permit (EU/EEA/CH citizens)
  
• Native Turkish speaker or equivalent
  
• Good Level of English (B1 or similar level)
  
• Excellent communication skills, both verbally and in writing.
• The ability to multitask and work under pressure.
  
• Be willing to learn and work on a 24/7 shift schedule.
  

Salary: 27,5K gross/year + a fantastic monthly bonus (you can make another 300/400 EUR extra per month!)
Relocation: Flight ticket + 10 days hotel + Real estate agency fee reimbursement, assistance with relocation and much more + fantastic benefits!