Our client is one of the most successful and well-established iGaming companies in Malta.

We are seeking a dedicated and passionate Danish speaking Responsible Gaming Analyst to join our client's team and help us maintain the highest standards of responsible gaming practices. As Spanish-speaking Responsible Gaming (RG) Analyst you will be responsible for safeguarding our players and the business.

Requirements:

• Language proficiency: native or close to native level of Danish and fluent level of English, both spoken and written
• To have keen interest in the psychology of addiction, regulatory and compliance knowledge
• Ability to listen effectively and understand others, empathy
• Willingness to learn and strive to improve business operations
• Positive mindset and a flexible approach
• Ability to work well in a Team
• Have analytical thinking with excellent attention to detail
• Ability to work in a fast-paced, dynamic environment

Responsibilities:

• Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking
• Monitor escalated player registrations to prevent and avoid underage gambling
• Monitor escalated self-excluded players to assess risk and refund, eligible players

• Monitor and review follow-up case report on a daily, weekly, and monthly basis
• Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
• Adopt a solution-focused approach to assist vulnerable players
• Recommend changes and/or amendments to Responsible Gaming operational activities and processes
• Work closely with the Responsible Gaming Management to instill a culture of Responsible Gaming through promoting awareness, and delivering training as required